Privacy Policy

Last Updated: November 21, 2025

Global Pet (“we”, “our”, “us”) values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or use our website, mobile applications, and pet care service offerings.

By using Global Pet, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you register, book services, or communicate with us, we may collect:

• Name
• Mobile number
• Email address
• Residential or service address
• Details related to pet care requests or inquiries (e.g., pet type, breed, age, health conditions)
• Any information voluntarily submitted by you, including pet profiles and preferences

1.2 Service & Transaction Information

• Booking details (e.g., service type, date, time, and pet information)
• Service history and feedback
• Transaction information such as payment amount, date, and mode

Important: Global Pet does not store debit/credit card details or sensitive payment credentials. Payments are handled securely by authorized third-party payment gateways.

1.3 Location Information

We may collect approximate or precise location data to:

• Identify nearby pet care professionals or service providers
• Enable accurate service delivery (e.g., at-home grooming or vet visits)
• Improve operational efficiency
• Prevent misuse or fraudulent activity

You may manage location permissions through your device settings.

1.4 Media & Documents

Photos, videos, or files uploaded for pet evaluation, issue reporting, verification, or documentation purposes (e.g., pet health records or before/after grooming images).

1.5 Automatically Collected Information

This includes:

• IP address
• Browser type and version
• Device information and operating system
• Usage patterns and interaction data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Operate and manage the Global Pet platform
• Process pet care bookings and appointments
• Assign and coordinate certified pet care professionals (e.g., groomers, vets, trainers)
• Communicate confirmations, updates, and alerts related to your pet's care
• Provide customer support and handle inquiries
• Improve service quality, user experience, and pet care outcomes
• Conduct analytics, internal research, and platform enhancements
• Detect and prevent fraud, misuse, or unauthorized access
• Comply with legal and regulatory requirements, including those related to animal welfare and data protection laws

3. Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with:

• Verified pet care professionals (e.g., groomers, veterinarians, trainers) for service fulfillment
• Payment gateway providers for transaction processing
• Technology partners supporting platform functionality (e.g., app development or cloud services)
• Analytics and performance monitoring tools to improve our services
• Government or legal authorities when required by law (e.g., for animal health regulations or investigations)

All third parties are obligated to maintain confidentiality and data security standards aligned with our policies.

4. Cookies & Tracking Technologies

Global Pet uses cookies and similar technologies to:

• Ensure smooth platform functionality and secure user sessions
• Analyze user behavior, usage trends, and pet care preferences
• Enhance navigation, performance, and personalized recommendations
• Maintain secure sessions and prevent unauthorized access

You may disable cookies through your browser settings, though some features (e.g., personalized service suggestions) may be limited.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data, including:

• Secure HTTPS connections for all data transmissions
• Controlled access to personal and pet-related data
• Regular monitoring, audits, and updates of our systems
• Encryption of sensitive information

Despite these measures, no digital platform can guarantee complete security against all threats. Users are encouraged to take precautions, such as using strong passwords and not sharing sensitive pet health details publicly.

6. Your Rights & Choices

You have the right to:

• Access the personal data we hold about you and your pets
• Request corrections, updates, or deletions of your information, subject to legal obligations (e.g., retaining records for regulatory compliance)
• Opt out of non-essential communications (e.g., marketing emails)
• Withdraw consent for data processing where applicable

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe, typically within 30 days.

7. Third-Party Services

Our platform may contain links or integrations with third-party websites or services (e.g., veterinary partners or payment processors). Global Pet is not responsible for the privacy practices or content of such third parties. We recommend reviewing their privacy policies separately.

8. Children’s Privacy

Global Pet services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of Global Pet after changes indicates acceptance of the updated policy. We encourage you to review this policy periodically.

10. Contact Information

If you have questions, concerns, or requests related to privacy, data protection, or your pet's information, please contact us:

Global Pet
📧 Email: globalpetapp@gmail.com
📞 Phone: +91 6261794381